#erl16 & #d4d16 – #libux awesomeness in Austin [pt 2]
And we’re back for the exciting conclusion of “#libux Awesomeness in Austin!” In our last episode, I focused on ER&L, which took place Sunday April 3 – Wednesday April 6. Overlapping a bit with ER&L is its sister event, Designing for Digital: Designing the Future of Libraries on the Web (or, D4D for short). I attended D4D last year, and you can find my writeup on the 2015 event on the DLF blog.
Since the Bloom’s Taxonomy of conference needs had been achieved and we were amply connected, caffeinated, and comfortably fed (more on this later), we were all able to attend to the work at hand – which was to choose from a number of workshop options and sessions, all focused on user experience. I’ve heard ALA Annual compared to “brigadoon for libraries” (pretty sure @shifted was at the bottom of that one! whoever it was: thumbs up!) – this was like “brigadoon for #libux.” A magical place appeared, and oh-so-briefly, my Twitter timeline manifested itself in the flesh in front of the breakfast buffet, in the conference seating, and (later) in line at the bar. It was magical. No, seriously! Fantastic to get a chance to chat, discuss and just hang out in person. The internet is great as a long distance connector, but something about facetime is really special and makes the time and investment in conference attendance worthwhile.
I opted to attend the session track rather than choosing any of the workshops – although the buzz on the workshops was very good, this year I felt like I wanted to try and see as many speakers as possible during the two-day intensive experience. You can see all the session information online at https://d4d2016.sched.org. Also, don’t miss this conference roundup complete with visual notes from Melanie Parlette-Stewart: beautiful!
As with last year, the conference keynotes were amazing: Jesse James Garrett (@jjg) and Michelle Ha Tucker (@michellecyha). Both of these talks are still available via the recording of the livestream. Watch them. Really, really watch them.
Highlights from @jjg talk:
We get into messes when we’re so focused on the technology and features that we forget about the experience they create. #d4d16
— Heidi S. Burkhardt (@heidi_sb) April 6, 2016
The experience is the product. Jesse James Garrett #d4d16
— Mary Marissen (@marymarissen) April 6, 2016
can’t even tweet all the ways this talk is shining a flashlight on all the ways we’ve jammed people into librarian ‘ways’ in our UIs. #d4d16
— courtney mcdonald (@xocg) April 6, 2016
Highlights from @michellecyha
“Idea generation works best when you build off of other people… encourage wild ideas.” @michellecyha #d4d16
— Rebecca Blakiston (@blakistonr) April 7, 2016
Design thinking doesn’t require creativity or design talent but curiosity and empathy #d4d16
— Christine Tawatao (@tawataoc) April 7, 2016
The future cannot be designed in Excel. @michellecyha #d4d16
— Kimberly Vardeman (@KimberLibrarian) April 7, 2016
So, what happened in between? Lots! So much, in fact that I’m just going to point you to the presentation materials for Wednesday and Thursday and encourage you to dig around. Here’s some quick hits:
- Ask Me! A Mobile Concierge Station as a Library Wayfinding Solution
Wayfinding is something we need to talk about more in libraries! Integrating cues that help people navigate a space, virtual or physical, is so key; I’m glad we’ve started discussing this more broadly. Beth @filarwilliams dropped some great knowledge about wayfinding as a concept, a nifty modded-out podium that became a concierge station, and the importance of involving staff from top to bottom in user outreach. - What Do Users Want from Our Website? A User Study of the UC San Diego Library Website
So, um, they just want it to work. It’s a tool for them. Search first, ask questions later.
They want help but didn’t relate words like instruction – that’s for courses. Only 10% used libguides! #d4d16 pic.twitter.com/DhNtniGKTa
— courtney mcdonald (@xocg) April 6, 2016
- What’s In The Library? Prototyping the Future of Digital Collections
Two words for you: Generous Interfaces. I never thought of keyword searches as stingy before, but this has been blowing my mind ever since. The article she mentioned was Generous Interfaces for Digital Cultural Collections – and now I’m finding lots more to read on the topic as well (oh boy!). But, there was so much more good stuff about @wellcomelibrary projects from Jennifer Phillips-Bacher (@MrsAudiac) that you should read the deck for yourself. - Write Responsively: Content as a Touchpoint
It has been my good fortune to have been associating with Heidi Steiner Burkhardt since January 2010 (karaoke is always an auspicious beginning) up through and including our panel last year at ACRL in Portland. As always, her talk was on-point, energetic, incisive and fun. Bottom line: Content matters. A lot. Plus there were lots of great dog visuals. Not a dog, but check this out:.@heidi_sb relating plutchik’s wheel of emotions to #contentstrategy – https://t.co/h8IXlnaApv #d4d16 pic.twitter.com/15Jn6BT1gB
— courtney mcdonald (@xocg) April 7, 2016
- Search is the New Black: How Students Make Decisions on Search Results
I was especially excited for this one because, 1) Deirdre is a great, thoughtful speaker; and 2) the JJG keynote conflicted with her ER&L panel about discovery with Lettie Conrad, Lisa Hinchliffe and Roger Schonfeld and I had to miss it. Sad face. Packed with insights gleaned from extensive time spent with users in contextual inquiry. For example #FOMO (fear of missing out) is a big factor in how students interact with search results. And, this truth bomb, among others:real talk abt undergrads: sometimes, chipotle (or laundry) is more important than info lit 🙂 {um, not just for undergrads?…} #? #d4d16
— courtney mcdonald (@xocg) April 7, 2016
Again, look at the deck.
- Building a UX Army at Your Library
I rounded out my #d4d16 with this session with Carrie Moran (@digitalcarrie), Tim Bottorf and Bobby Ciullo in which these good folks at University of Central Florida shared real talk with us about how they built buy-in from the top and bottom in the process of their website redesign (about which Carrie had also shared some on the first day of the conference). Many good insights there about things like this:the scope & types of broad distributed transparent communication that support a major migration results in many positives org-wide #d4d16
— courtney mcdonald (@xocg) April 7, 2016
But there was also this:imagine a world where a library has 800 libguides…
and 400 belong to just one person.
???#shortscarystoriesforyourweblibrarian#d4d16— courtney mcdonald (@xocg) April 7, 2016
Meanwhile in another session, this happened:
One librarian suspended a LibGuides author’s account bc they didn’t follow guidelines. Heroes among us at #d4d16
— Erin White (@erinrwhite) April 7, 2016
I want to be sure to say that, in addition to being great conferences for legitimate business and professional development reasons like programming and networking, it’s also a huge plus that ER&L/D4D are held in Austin, TX at the fantabulous AT&T Executive Education Center on the UT-Austin campus. You really feel tied into the energy of the Austin web/design community and of the UT campus, not to mention that the venue itself is really nice. During our visit, the weather was lovely and I had more chance to explore the campus and areas around than on our last visit, including Torchy’s Tacos [you need to know about the secret menu]. Oh, and did I mention the amenities – by which of course I mean wi-fi, coffee and conference meals/snacks?
even better news: we like our conference coffee like we like our conference wifi (strong, robust & free!) c u soon! https://t.co/qokX2LGZl1
— Designing 4 Digital (@Design4Lib) April 4, 2016
@ERandL has the best snacks! #erl16 pic.twitter.com/rHiJvHyEen
— Christie Ericson (@aknorsk) April 4, 2016
I can sense that my commitment to brevity is being compromised by all my Library Feelings, so I’m going to wrap this up by saying:
- Thanks to the conference organizers, Bonnie Tijerina, Judy Siegel, and Sandy Tijerina, for an event that’s a highlight of my library conference career
- Thanks to all the attendees and presenters! So many good conversations – very insights! Much learning! So wow!
- If you work in #libux, put this on your travel plan for next year. I’ll look forward to seeing you there!